Privacy and Cookie Policy

Our contact details 

Name: The Fort Games Limited (Owner of Tower of Refuge Games)

Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

E-mail: hello@torgames.co.uk 

Date: 9 November 2023

The type of personal information we collect 

We currently collect and process the following information:

· Personal identifiers, contacts and characteristics (for example, name and contact details), financial information, website user stats and any other information you give to us, or give us permission to obtain.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you in order to supply our products or provide services to you. For example, we collect information for one of the following reasons:

· To set up an account for you on our website,

· to process and arrange a delivery of your order,

· to obtain feedback on the use of our website and pages, and purchase and use of our products,

· For signing up to our newsletter, receive marketing communications, and any other relevant information that we would like to notify you about,

· process different kinds of requests for you, for example, managing an issue with your order or account on our pages, managing complaints.

We may also receive personal information indirectly, from the following sources in the following scenarios:

· Amazon, Facebook, Instagram, eBay, and Twitter, where you purchase our products or contact us through their platforms,

· Our delivery partners, including UPS, DHL, DPD, or Royal Mail, where we use them to deliver our products,

· Godaddywhen you visit and use our website, Googleand Apple, where you download our app through these platforms.

We may share the information received or collected with our delivery partners, web hosting service provider, financial services providers – for the above named reasons, and with government authorities – when we are under a legal obligation to do so. 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@torgames.co.uk 

(b) We have a contractual obligation.

(c) We have a legal obligation.

(f) We have a legitimate interest.

We commit to providing our best products and services to you. In order to do that, it’s necessary for us to use your information to report technical issues or make suggestions on how we can improve on our site. In addition, and for similar reasons, we a legitimate interest to improve The Fort Games Limited (Tower of Refuge) website, maintain our relationship with you, and protect users. Both parties benefit when we use your information to: 

· Conduct analytics on who is using The Fort Games Limited website and what they are doing. For example, by logging what kind of products people are most interested in and what features of our products or pages are mostly used so we can understand the user experience.

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· Improve the Fort Games and offer new features.

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· Work with law enforcement and keep The Fort Games pages safe. We may receive requests for certain information from law enforcement authorities like the police or courts.

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We’ll also rely on your consent where we use cookies to:

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· Identify you across different browser sessions. This means if you log into the Fort Games website from your phone (or any device), we'll remember that you're you and you won't need to enter your login details each time you visit The Fort Games Website.

To find out more about how we use cookies, and your choices about how we use them, please see below for our Cookies Policy.

How we store your personal information 

Your information is securely stored. 

We We keep your information only so long as we need it to provide our product and services to you and fulfill the purposes described in this policy. 

When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@torgames.co.ukif you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@torgames.co.ukwith the subject ‘Issue With Data and Privacy Protection’.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

The Fort Games Limited Cookie Policy

What are Cookies?

Cookies are tiny text files that are stored on torgames.co.uk as you browse, to help track your use of our site and to personalize your journey. If you return to torgames.co.uk, the server can call the information from the cookies stored on your computer to tailor your experience of the site. 

We use cookies and other similar technologies to help provide you with the best services, to advertise to you and to analyse how you use our website and whether advertisements are being viewed. We also allow third parties to use tracking technologies for similar purposes.

Cookies are safe to be stored on your computer and almost all web browsers automatically accept cookies. You can always choose to not accept a cookie by changing your browser settings to reject cookies automatically, or so that each cookie must be approved individually, but this may limit the functions available. The Help menu on the menu bar of most browsers also tells you how to prevent your browser from accepting new cookies, how to delete old cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Please note that, in principle, cookies are only deleted on a forward-looking basis unless you actively delete the cookies that have already been used. For additional information on how to control cookies please see the Cookie Control section below.

We want to make sure you are fully aware of the cookies we use and what they do on torgames.co.uk. Our cookies serve various purposes, but are generally either necessary or essential to the functioning of our site, shop, applications, tools or messaging, help us improve the performance or provide you extra functionality of the same, or help us to serve relevant and targeted advertisements. 

More Specifically:

Cookies can be categorized by the purpose they serve (ie. Strictly Necessary) and by whether they are considered a “First Party Cookie” or “Third Party Cookie,” which describes who manages and controls the cookie and any information it collects.

First Party Cookies. These are cookies that are controlled and managed by The Fort Games. This means that we also have access to any data that is being collected or stored. 

Third Party Cookies. These are cookies that are controlled and managed by a third party and they place these cookies on your device when you visit our site. Data collected, stored or used by the cookie is only accessible by the third party. We may use Third Party Cookies for each of the purposes listed below. Some may collect personally identifiable information (such as IP addresses). Some collect data in an anonymized form and aggregate statistics (such as Performance Cookies.)

Please note: Third Party Cookies, which include the use of cookies by our partners, affiliates, tracking utility company and service providers, are not covered by our privacy statement. We do not have access to or control over these cookies. To obtain access to or review your cookie-specific information, you will need to contact the third party as they control the cookie(s).

Strictly Necessary or Essential: 'Strictly necessary' or “essential” cookies let you move around the website and use essential features like secure areas and shopping baskets. Without these technologies, services you have asked for cannot be provided. Because these cookies are strictly necessary we do not need to ask for your consent to use them. Accepting these technologies is a condition of using our site, shop, applications, tools or messaging.

Functional:“Functional” cookies are used to provide services or to remember settings to improve your visit. These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, these cookies can be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise.

They may also be used to provide services you have asked for such as creating a shopping basket, and chatting with a live representative. They may be set by us or by third party providers whose services we’ve added to our pages. 

Performance:'Performance' cookies are used to help us improve how our website works, understand what interests our users and measure the effectiveness of our content. They do this by gathering statistical information, for instance, about page visits and traffic sources so we can measure and improve the performance of our site. This also helps us know which pages are the most and least popular and lets us understand how visitors move around the site. 

Targeting:“Targeting” cookies may be set through our sites, applications, or tools by third party partners. This is in order to deliver content, including product related advertisements, relevant to your specific interests on our sites or third-party sites. They may be used by these companies to build a profile of your interests so that relevant adverts can be displayed on other sites. The profiles are built based on a unique identifier that is assigned to the cookie and linked to your browser and internet device.

Cookie Control

You are always in control of your cookie preferences via your browser settings. Cookies are usually enabled by default on your browser, so if you have not changed your settings you should expect to be accepting cookies from websites. Note that, in principle, cookies are only deleted on a forward-looking basis. This means that you may need to delete cookies that have already been placed on your device.

Cookies that are disabled through your browser will limit your experience of torgames.co.uk and many other websites online because it may also block cookies that allow functionality or that are necessary for the site. Most browsers allow you to choose whether to authorize cookies on a specific website even if you have disabled cookies. Some browsers also allow you to choose to block only third party cookies. Please note that, blocking only third party cookies may still impact the functionality of the website depending on the functionality of the third party cookies being used. 

If you wish to change your cookie settings, we have provided a guide below for you. First, find out what your default web browser is on your machine, or the browser you use most often to access the internet. To work out what browser you are using, simply open the internet as usual, and then follow the steps below:

PC Users

On the toolbar at the top of your browser click 'Help' and choose the 'About' option from the drop down. This will tell you the browser type and version.

Mac Users

Open the internet as usual and once open, click on the Apple icon in the top left corner and choose the 'About' option. This will again tell you the browser type and version. Once you know the browser you are using you can find the cookie settings using the guide below relevant for your browser:

More information: If you will like more information about cookies, you can visit the following website for an in-depth guide to cookies and how to control, delete and understand them. http://www.aboutcookies.org/

Your Consent

By continuing to use and navigate our sites, services, applications, tools or messaging, you are agreeing to our use of cookies as described herein and in our Privacy Policy.

In addition, if you have chosen to allow your browser to accept cookies (by specification or by continuing to use a default setting that allows cookies), you are giving your consent for the use of cookies related to our website.